Terms of Service
NanoServers provides game servers & dedicated servers, we have a responsibility to protect each client and to provide quality services. All clients of NanoServers are subject to the following terms of service:
You agree that NanoServers may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. NanoServers may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from NanoServers or if you play on any of our public servers.
Service Level Agreement
NanoServers will endeavour to provide a 100% uptime and are able to most of the time, we offer a service level guarantee to our clients of 99.95% up time per month, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server FTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.
Duration of Contract
The duration of your contract and services provided will depend on the duration you have paid for (monthly, quarterly, semi-annually or annually). If you order and pay for a 'monthly' service on the 2nd of july 2018, your service will expire on the 2nd of aug 2018 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay this invoice will result in the service being suspended, 5 days post suspension all files will be achieved and may not be recoverable after this period. We reserve the right to terminate your contract/service at any time with NanoServers if you are found to have breached the Terms and Conditions.
Methods of Payment
Payments to NanoServers are performed via PayPal Gateway. Using the PayPal gateway ensures that we don't keep on file and payment credentials including but not limited to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides.
Billing Disputes / ChargeBacks
If a billing dispute / chargeback such as but not limited to PayPal dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.
NanoServers provides a 12 hour money back guarantee. This offer isn't valid under the following circumstances and products
- Due to scheduled downtime or maintenance
- Due to malicious attacks against your server resulting in downtime
- Due to a suspended service for reasons stated in the terms of service
- Dedicated Servers
- Domains or domain related services
- Due to Alpha / Beta related crashing on game services
Level of Support
Our support team will endeavor to assist you as soon as possible, to the best of their ability and knowledge
All services unless specifically referenced are self managed. We are not required to install or assist in the installation of (but not limited to):
- Plugins / Mods
- Configuration Files
- Models / Materials
NanoServers limited reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff
The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.
- IRC egg drops
- Proxy servers
- Mail bombers
- Anonymous mailers
- IP spoofers
- Port scanners
- Telnet or SSH Access Scripts
- UBB (Ultimate Bulletin Board)
- FormMail.cgi, FormMail.pl from Matt's Script Archive
- PERP role play for GMOD
- Grav CMD Line ?PlanetManagerName
The following file formats are banned from upload to our services for security reasons.
NanoServers will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not limited to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.
NanoServers retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not limited to:
- CPU usage
- RAM usage
- Disk usage
- Disk IO usage
- Bandwidth usage
Note: Excessive usage is deemed by NanoServers technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type.
Upgrading / Downgrading
NanoServers allows a maximum downgrade of 2GB without prior contact to our support staff. Secondly a downgrade can only be applied after 7 days of the last payment. Failure to do so will result in the transaction being reversed and the original amount reinstated. All credits need to be verified by our support staff before they will be charged onto the account.
Server Addon Usages
NanoServers restricts the usage of any addons purchased on our website to services hosted with NanoServers. Any clients found utilizing such services outside of our network will result in immediate termination. This includes but is not limited to:
- Backup servers
- SQL servers
Registration and account security
Upon registration with this site, you will be issued with a username and password to access your account. You are responsible for maintaining the security of your password for this site. The Company will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the Company will be entitled to assume that any person using this site with your username and password is you or your authorised representative.
You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.
All discount codes offered by NanoServers are for use only on the first billing cycle (eg one month), unless specifically stated as ‘recurring’ or ‘indefinite’ discount codes.
For customer service inquiries or disputes, You may contact us by email at support@Nano-Servers.com
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.